Our pricing schedule is on-par with industry standards for the Gippsland region. Pricing schedules reflect the skills and education of our practitioners, overhead costs such as utilities, laundry, equipment and administrative costs such as professional memberships, insurance and a high standard of education and on-going training that is invested in providing treatments. At Fiore Body we are dedicated to keeping abreast of the latest research, education and practice in soft tissue therapy, and to we reserve the right to amend our pricing schedule to reflect this.
PAYMENTS & CONCESSIONS.
Upon your first appointment you will be given a Confidential Consent Contact form to fill out. If you at any stage change any details in regards to your concession status it is up to you to inform Fiore Body and update your file.
BECAUSE WE BELIEVE THAT ACCESS TO BODYWORK SHOULD BE FOR EVERYBODY, WE OFFER A SLIDING SCALE FOR RECURRENT BOOKINGS, CONCESSION CARD HOLDERS & FINANCIAL HARDSHIP, JUST SPEAK WITH US.
- Available for weekly & fortnightly bookings to established clients. Void for failure to rebook /repeat cancellations occur. Please respect our booking & cancellation terms and conditions.
- Evidence must be shown at first appointment. Please inform Fiore Body if your circumstances change. Concession price reduction will be deducted/redeemed* from the cost of all speciality treatment prices upon presentation of approved government concession identification or full time student card. Failure to do so will void all offers. Please have your concessions available to record them
- Established clients. New clients circumstances applicable after first appointment. - Should you find that you are unable to meet to price structure of your chosen service, please contact Rachael at Fiore Body by phone/text or by email before your appointment is booked. We can arrange payment plans and an appropriate pricing schedule to meet your needs.
HEALTH FUND REBATES
Rachael Elswyk / Fiore Massage™ is registered with the Australian Association of Massage Therapists [NOW KNOWN AS MMA - Massage & Myotherapy Australia], and covered by AON insurance, and is an ASIC registered business and international trademark with a current ABN. Fiore Massage IS APPROVED to offer rebates with private health insurance companies.
Upon your first appointment you will be given a Confidential Consent Contact form to fill out. Please have your Health Fund benefits available to record them. If you at any stage change any details in regards to your health fund status it is up to you to inform Fiore Massage and update your file.
Fiore Massage does not have HICAPS or any other POS rebate terminal at present. You will be required to pay for your appointment at the time via any of our payment methods or pre-pay at our online store. We don not accept “gap-payments”. The majority of Health Funds have an on-line service for you to claim your benefit, and most of clients find that their rebate is instant.
We have previously been approved for Work-Safe Victoria provider status but Fiore Massage no longer provides this service as it is out-side of our practice focus. We apologise for the inconvenience and are happy to refer you to another practitioner.
LATENESS & CANCELLATION POLICY
PLEASE ARRIVE AT LEAST TEN MINUTES BEFORE YOUR SCHEDULED APPOINTMENT TIME IN ORDER TO ENSURE A FULL MASSAGE SESSION.
Be aware that Fiore Massage has a Cancellation Policy in place and would appreciate if you would acknowledge it.
FIORE MASSAGE UNDERSTANDS THAT LIFE HAPPENS. IT HAPPENS TO ME TOO, ESPECIALLY AS A SINGLE MOTHER. WE’RE PRETTY FLEXIBLE IF YOU JUST GIVE US THE HEADS UP!
We understand that unanticipated events happen occasionally in everyone’s life.
Business meetings, project deadlines, double bookings, family issues, car problems, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Please expect a SMS text advising of appointment confirmation within 24 hours of your scheduled appointment, and please take the time to confirm, with a YES/NO return text. You can cancel and reschedule your appointment form this text.
24 HOUR ADVANCE NOTICE IS PREFERRED WHEN CANCELLING AN APPOINTMENT.
THIS ALLOWS THE OPPORTUNITY FOR SOMEONE ELSE TO SCHEDULE AN APPOINTMENT.
If you need to cancel an appointment we require at least 4 hours notice. Rescheduling is preferred at the time of cancellation, as we do not require payment-upon-booking and Fiore Massage will endeavour to meet your scheduling requirements.
50% of the cost of the massage schedule WILL be charged for cancellations within 4 hours, to cover lost business costs, and “No Show’s” will result in full charge of the massage fee. Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made. This amount must be paid prior to your next scheduled appointment, and the requirement of pre-paying by credit card/direct deposit may be required for future appointments.
Please call/text Fiore Massage if you are running late for your appointment. If bookings allow, we may be able to continue with your full allotted appointment time, however, please note this is subject to scheduling, and therefore if you arrive 15 minutes after your appointment time you will only recieve the amount scheduled for, and full payment for scheduled appointment time/type is required – including the time needed to fill out paperwork.
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate otherswhose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
You will be considered a “No-Show” if you are not at your appointment within 15 minutes after the schedule appointment time and if there was no phone call to cancel or reschedule. For example if you were scheduled for 9am and you did not show by 9:15am and did not call you will be considered a No-Show.
PURCHASING GIFT VOUCHERS ONLINE OR OVER THE PHONE
Gift Vouchers are available for all treatments available with Fiore Body. Contact us to discuss your options.
Payment is available in person at our clinic space or via our payment site via PayPal or Credit Card at our online store
BOOKING USING GIFT VOUCHERS
If you have a Massage Gift Certificate/Voucher with Massage please plan ahead in making an appointment. The sooner you call to schedule your appointment the better chance you have of getting the day and time you want. Waiting until the last few days before your expiration date might make it more difficult in getting in before it expires, so please call as soon as receiving Gift Certificate.Vouchers are non-refundable and have no cash value on future appointments. Last minute cancellations and no-shows will result in full service charges or void gift certificates.
Gift vouchers(s) will be e-mailed or posted via Australia Post to the purchaser unless other arrangements are made. The best way to make these arrangements is to email the information to firstname.lastname@example.org This is most important if you have multiple recipients, or require the voucher to be mailed direct to the recipient with a brochure, etc. Gift certificates may also be held “will-call” upon request, allowing the purchaser or recipient to pick the voucher up, either from Fiore Massage business office, or our clinic space, 1/65 Victoria Street, Warragul, subject to clinic hours/appointments.
Gift certificates are still subject to any current business policies & cancellation policies. Once the recipient/bearer makes appointment to redeem gift certificate and they do not call, they are a no show, do not cancel and fail to reschedule appointment, the massage gift voucher will not be honoured. Please make arrangements if you are not able to make appointment so you do not lose your redemption.
Fiore Body values your business and wants you to be satisfied so we want to make sure you understand and are aware of our regulations of our Massage Gift Vouchers. We cannot stress enough how important it is to look at your Massage Gift Voucher closely and thoroughly and plan ahead. Thank you!
IMPORTANT INFORMATION FOR NEW CLIENTS
Fiore Massage is not a sensual massage or escort service.
Our therapists and colleagues have the highest integrity and professionalism.
We may report any illegal activities or conduct to the proper authorities. Please do not embarrass yourself or our therapists and colleagues by requesting that they perform any service other than that which is described, during any point of the treatment process from enquiries, booking and treatment.
We follow the MMA ethical code of conduct and draping policy.
Any sexual remarks or advances will terminate the session.
If our therapists and colleagues feel uncomfortable or threatened in any way the session will be terminated.
YOU WILL be liable for payment of the scheduled session, AND MAY BE REPORTED TO THE APPROPRIATE AUTHORITIES.